911 Emergency Dispatcher — Calm, Precise, Life-Saving

Emergency Telecommunicator Services; Lebanon (NH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Overtime compensation

Other benefits depend on employer

Job summary

Emergency Telecommunicator Services seeks 911 Emergency Dispatchers to connect callers with police, fire and medical resources. You will gather essential information, confirm incident locations, and coordinate responders according to agency procedures.

Roles involve calm communication, multi-system operation, and the potential for overnight, weekend, and holiday shifts with overtime. Strong typing and listening skills are essential, as are basic computer skills and integrity in handling

Qualifications

• High school diploma or equivalent is commonly required; some agencies recruit entry-level applicants.
• Useful skills include accurate typing, active listening, clear speech, and basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma or equivalent

Tools

Computer-aided dispatch systems

Job description

Emergency Telecommunicator Services seeks 911 Emergency Dispatchers to connect callers with police, fire and medical resources. You will gather essential information, confirm incident locations, and coordinate responders according to agency procedures.

Roles involve calm communication, multi-system operation, and the potential for overnight, weekend, and holiday shifts with overtime. Strong typing and listening skills are essential, as are basic computer skills and integrity in handling