24/7 911 Dispatcher — Calm, Precise Emergency Calls

911 Emergency Communications; Salem (NJ); Presencial; USD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Retirement benefits

Paid leave

Professional training

Descripción de la vacante

911 Emergency Communications is seeking qualified dispatchers to connect callers with police, fire, or medical responders. You will receive emergency and nonemergency calls, confirm incident details, coordinate responders, and relay information while managing multiple systems.

The role requires calm communication, accurate documentation, and the ability to work under pressure in a 24/7 environment. Training and certifications may be required, with varying shifts and overtime as needed.

Formación

• High school diploma or recognized equivalency credential commonly required.
• Some agencies recruit entry-level applicants, while others require experience or certifications.

Responsabilidades

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Conocimientos

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Educación

High school diploma or GED

Descripción del empleo

911 Emergency Communications is seeking qualified dispatchers to connect callers with police, fire, or medical responders. You will receive emergency and nonemergency calls, confirm incident details, coordinate responders, and relay information while managing multiple systems.

The role requires calm communication, accurate documentation, and the ability to work under pressure in a 24/7 environment. Training and certifications may be required, with varying shifts and overtime as needed.