Calm-Under-Pressure 911 Dispatcher (24/7 Shifts)

Emergency Telecommunicator Services; Evans (WV); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

Emergency Telecommunicator Services seeks 911 Emergency Dispatchers for Evans, WV. The role involves handling urgent calls, confirming locations, and coordinating police, fire, or EMS per agency procedures.

Candidates should have strong composure, listening skills, and the ability to manage multiple systems. The job may require overnight shifts, weekends, and overtime depending on assignment and agency needs.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.

Skills

Typing speed

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services seeks 911 Emergency Dispatchers for Evans, WV. The role involves handling urgent calls, confirming locations, and coordinating police, fire, or EMS per agency procedures.

Candidates should have strong composure, listening skills, and the ability to manage multiple systems. The job may require overnight shifts, weekends, and overtime depending on assignment and agency needs.