Critical 911 Call Taker — Fast, Calm Lifeline

National Public Safety Careers; Cordova (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Cordova, Alabama. The position involves taking emergency and nonemergency calls, confirming locations and caller information, and entering data into dispatch systems. Training and certifications govern pre-arrival instructions and procedures.

The role requires strong listening, typing accuracy, and clear verbal communication, with potential shift work and varying schedules to support 24-hour operations.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Education

High school diploma

Job description

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Cordova, Alabama. The position involves taking emergency and nonemergency calls, confirming locations and caller information, and entering data into dispatch systems. Training and certifications govern pre-arrival instructions and procedures.

The role requires strong listening, typing accuracy, and clear verbal communication, with potential shift work and varying schedules to support 24-hour operations.