911 Call Taker — Start a Vital Public Safety Career

National Public Safety Careers; Cordova (MD); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking a 911 Call Taker in Cordova, MD to handle emergency and nonemergency lines. You will verify locations, gather caller information, and input data into dispatch systems while coordinating with responders. Strong listening and typing skills are essential for accurate, timely information.

Successful candidates may have prior customer service or public safety exposure and must be able to follow procedures and communicate clearly in high-pressure situations.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or call-taking is helpful.
• Ability to follow structured procedures and maintain accuracy.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Provide pre-arrival instructions within training boundaries.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking a 911 Call Taker in Cordova, MD to handle emergency and nonemergency lines. You will verify locations, gather caller information, and input data into dispatch systems while coordinating with responders. Strong listening and typing skills are essential for accurate, timely information.

Successful candidates may have prior customer service or public safety exposure and must be able to follow procedures and communicate clearly in high-pressure situations.