Emergency Call Taker — 24/7 Public Safety Navigator

Regional 911 Intake Solutions; Lineville (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Clay, AL is seeking 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for dispatch teams. Training and certifications are provided, with background checks required.

Responsibilities include triaging calls, obtaining accurate caller information, and using dispatch software to forward incidents promptly. Candidates should have strong listening and typing skills, clear verbal communication, and the ability to follow

Qualifications

• High school diploma or recognized equivalent; prior dispatch or public safety experience helpful but not required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures; assessments and scores are set by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing

Verbal communication

Structured procedures

Education

High school diploma

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Clay, AL is seeking 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document details for dispatch teams. Training and certifications are provided, with background checks required.

Responsibilities include triaging calls, obtaining accurate caller information, and using dispatch software to forward incidents promptly. Candidates should have strong listening and typing skills, clear verbal communication, and the ability to follow