911 Call Taker - Immediate Emergency Support (VT)

Public Safety Dispatch Network; Troy (VT); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Troy, VT seeks dedicated 911 Call Takers who will be among the first to engage callers during emergencies. You will ask focused questions, verify locations, and document details for responders, using approved dispatch software.

Qualifications emphasize a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training, background checks, and certifications are required; shifts may include nights,

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and typing skills.
• Ability to follow structured procedures with clear communication.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedural following

Education

High School Diploma or Equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Troy, VT seeks dedicated 911 Call Takers who will be among the first to engage callers during emergencies. You will ask focused questions, verify locations, and document details for responders, using approved dispatch software.

Qualifications emphasize a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training, background checks, and certifications are required; shifts may include nights,