Emergency Communications Operator – 911 Call Taker

Public Safety Dispatch Network; East Montpelier (VT); On-site; USD 45,000 - 55,000; Full time

Job summary

Public Safety Dispatch Network seeks dedicated 911 Call Takers in East Montpelier, VT. You will listen to callers, identify essential details, and document information for responders.

Training is provided and certifications may be required as you progress in this critical public-safety role. Responsibilities include handling emergency and non-emergency lines, confirming locations, entering data accurately, and guiding callers with clear instructions while maintaining calm under pressure.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication.
• Assessments and minimum scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller's callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions

Skills

Listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks dedicated 911 Call Takers in East Montpelier, VT. You will listen to callers, identify essential details, and document information for responders.

Training is provided and certifications may be required as you progress in this critical public-safety role. Responsibilities include handling emergency and non-emergency lines, confirming locations, entering data accurately, and guiding callers with clear instructions while maintaining calm under pressure.