Crisis Response Technician — Community Services

Socket.dev; New York (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance starting Day One

3+ weeks vacation

12 holidays

403(b) retirement plan

Tuition assistance

Flexible Spending Accounts

Job summary

BRC seeks a Community Technician to provide a consistent, trusted presence for individuals experiencing homelessness. You’ll perform rounds, maintain safety, and respond to crises with calm, empathy, and professional boundaries.

No prior shelter experience required; training provided for certifications (First Aid/CPR, Narcan, Fire Safety). This frontline role offers growth toward case management and leadership in a mission-driven team. Shifts include mornings, evenings, and overnights.

Qualifications

• Experience in crisis or social service settings is desirable but not required.
• Ability to follow protocols and document incidents clearly.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.
• Related duties as assigned.

Skills

Trauma-informed care

De-escalation techniques

Empathy

Strong communication

Basic computer proficiency

Calm under pressure

Education

High School diploma or GED

Tools

First Aid/CPR training

Narcan training

Job description

BRC seeks a Community Technician to provide a consistent, trusted presence for individuals experiencing homelessness. You’ll perform rounds, maintain safety, and respond to crises with calm, empathy, and professional boundaries.

No prior shelter experience required; training provided for certifications (First Aid/CPR, Narcan, Fire Safety). This frontline role offers growth toward case management and leadership in a mission-driven team. Shifts include mornings, evenings, and overnights.