Frontline Community Technician — Trauma-Informed Care

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health and dental insurance starting,

Vacation time and holidays

403(b) retirement plan with employer

Tuition assistance and paid training

Flexible Spending Accounts

Job summary

Bowery Residents' Committee is seeking a Community Technician to provide frontline support for individuals experiencing homelessness. The role emphasizes safety, de-escalation, and crisis response while maintaining dignity and respect for residents.

As part of a 24/7 program with mandatory overtime, you will receive training in First Aid/CPR and Narcan, participate in documentation, and help uphold fire safety and facility standards.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Strong communication

Basic computer proficiency

Calm under pressure

Maintaining professional boundaries

Willingness to obtain certifications

Education

High School diploma or GED

Job description

Bowery Residents' Committee is seeking a Community Technician to provide frontline support for individuals experiencing homelessness. The role emphasizes safety, de-escalation, and crisis response while maintaining dignity and respect for residents.

As part of a 24/7 program with mandatory overtime, you will receive training in First Aid/CPR and Narcan, participate in documentation, and help uphold fire safety and facility standards.