Crisis-Response Community Technician

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vacation + Holidays

Sick & Personal Time

403(b) plan

Tuition Assistance

Paid Training

Flexible Spending Accounts

Staff Wellbeing

Job summary

Bowery Residents' Committee in New York seeks a Community Technician to maintain a safe, calm residential environment and support residents in crisis moments. This frontline role emphasizes trauma-informed care, de-escalation, and documentation, with on-going training and eligibility for certifications.

Applicants should have a high school diploma or GED, strong communication, basic computer skills, and the ability to work flexible hours, including mandatory overtime on some shifts.

Qualifications

• High School diploma or GED is required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Strong communication

Basic computer skills

Calm under pressure

Certification readiness

Education

High School diploma or GED

Job description

Bowery Residents' Committee in New York seeks a Community Technician to maintain a safe, calm residential environment and support residents in crisis moments. This frontline role emphasizes trauma-informed care, de-escalation, and documentation, with on-going training and eligibility for certifications.

Applicants should have a high school diploma or GED, strong communication, basic computer skills, and the ability to work flexible hours, including mandatory overtime on some shifts.