Crisis-Response Community Technician (Full-Time)

Bowery Residents' Committee, Inc.; New York (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health and dental insurance starting 1

3+ weeks vacation, 12 holidays, sick/p

403(b) retirement plan with employer 0

Job summary

Bowery Residents' Committee, Inc. is seeking a Community Technician to provide frontline support to individuals experiencing homelessness.

This full-time role requires 37.5 hours per week with a 24/7 program and mandatory overtime, and involves staying calm under pressure while maintaining safety and dignity for residents. You will engage residents using trauma-informed approaches, perform rounds, document incidents, and participate in certifications offered by BRC (CPR/First Aid, Narcan, Fire

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Calm under pressure

Bilingual

Basic computer proficiency

Education

High School diploma or GED

Tools

CPR/First Aid training

Narcan training

Security Guard license

Food Handler Certificate

Fire Safety Guard training

Job description

Bowery Residents' Committee, Inc. is seeking a Community Technician to provide frontline support to individuals experiencing homelessness.

This full-time role requires 37.5 hours per week with a 24/7 program and mandatory overtime, and involves staying calm under pressure while maintaining safety and dignity for residents. You will engage residents using trauma-informed approaches, perform rounds, document incidents, and participate in certifications offered by BRC (CPR/First Aid, Narcan, Fire