Community Technician: Crisis Support & Trauma-Informed Care

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vacation

401(k) retirement plan

Tuition Assistance

Paid Training

Flexible Spending Accounts

Job summary

Bowery Residents' Committee seeks a Community Technician to provide consistent, trusted presence for individuals experiencing homelessness. You will monitor and support residents, respond to crises, and document activities during each shift.

The role emphasizes trauma-informed engagement, de-escalation, and collaboration with a multidisciplinary team. Benefits include training, certifications, and growth opportunities.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

High-communication skills

Basic computer proficiency

Calm under pressure

Willingness to obtain certifications

Teamwork and reliability

Education

High School Diploma or GED

Job description

Bowery Residents' Committee seeks a Community Technician to provide consistent, trusted presence for individuals experiencing homelessness. You will monitor and support residents, respond to crises, and document activities during each shift.

The role emphasizes trauma-informed engagement, de-escalation, and collaboration with a multidisciplinary team. Benefits include training, certifications, and growth opportunities.