Overnight Community Support Technician

BRC - Bowery Residents' Committee, Inc.; New York (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance starting Day One

3+ weeks vacation and holidays

403(b) retirement plan with employer

Tuition assistance and paid training

Job summary

Bowery Residents' Committee, Inc. in Manhattan, NY is seeking a Community Technician for the 11pm–7:30am shift, Tuesday through Saturday, in a 24/7 program with mandatory overtime.

You will provide a steady, compassionate presence for individuals experiencing homelessness, perform rounds, de-escalation, and crisis response. Experience in trauma-informed care is beneficial, with on-the-job training and certifications offered by BRC.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to stay calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications (CPR/First Aid, Narcan, etc.).

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Strong communication skills

Basic computer proficiency

Ability to stay calm under pressure

Willingness to obtain certifications

Bilingual (encouraged)

Education

High School diploma or GED

Job description

Bowery Residents' Committee, Inc. in Manhattan, NY is seeking a Community Technician for the 11pm–7:30am shift, Tuesday through Saturday, in a 24/7 program with mandatory overtime.

You will provide a steady, compassionate presence for individuals experiencing homelessness, perform rounds, de-escalation, and crisis response. Experience in trauma-informed care is beneficial, with on-the-job training and certifications offered by BRC.