Crisis-Response Community Technician

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health and dental insurance starting 1

403(b) retirement plan with employer-m

Tuition assistance and paid training

Flexible Spending Accounts

Staff wellbeing program

Job summary

Bowery Residents' Committee in New York is seeking a Community Technician to be a consistent, trusted presence for individuals experiencing homelessness, supporting people in moments of crisis and transition. This frontline role is ideal for those pursuing social work, human services, public health, or emergency response.

No prior shelter experience required—just strong judgment, empathy, and the ability to stay calm under pressure.

Qualifications

• Must have strong judgment, empathy, and the ability to stay calm under pressure.
• Excellent communication skills and basic computer proficiency.
• Willingness to obtain required certifications (CPR/First Aid, Narcan, Fire Safety Guard).

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Trauma-informed care

De-escalation techniques

Crisis intervention

Strong communication

Calm under pressure

Education

High School diploma or GED

Job description

Bowery Residents' Committee in New York is seeking a Community Technician to be a consistent, trusted presence for individuals experiencing homelessness, supporting people in moments of crisis and transition. This frontline role is ideal for those pursuing social work, human services, public health, or emergency response.

No prior shelter experience required—just strong judgment, empathy, and the ability to stay calm under pressure.