Creole Speaking Receptionist

LaSante Health Center; New York (NY); Presencial; USD 36 000 - 48 000; Tempo integral

Resumo da oferta

LaSante Health Center in New York is seeking a compassionate Call Center Representative to join our team. You will handle patient calls, verify language preferences, document details, and provide information to improve their overall experience.

The role requires strong customer service, active listening, and computer literacy. You will liaise between patients and departments, direct calls appropriately, and assist with additional tasks as directed by a supervisor to ensure smooth operations.

Qualificações

• Excellent verbal communication and listening abilities.
• Experience in customer service.
• Proficient with computers.
• Creole language proficiency preferred.

Responsabilidades

• Answer incoming calls and confirm language preferences.
• Record information into ECW.
• Assist patients to improve patient experience.
• Direct calls to appropriate departments as needed.
• Support with additional tasks as assigned by supervisor.

Conhecimentos

Verbal communication skills

Customer service experience

Active listening skills

Computer literacy

Creole Speaker

Descrição da oferta de emprego

Medical Front Desk/Call Center

Hours: 1pm-9pm Monday-Friday

Medical Front Desk/Call Center

LaSante Health Center is seeking a Call Center Representative to join our team. The ideal candidate will possess exceptional customer service skills and play a crucial role in maintaining positive relationships with our patients, ensuring their needs are met.

Responsibilities

• Answer incoming calls courteously and promptly, confirming customers' language preferences as you assist them.
• Record information accurately into ECW
• Provide assistance and information to enhance patient experience.
• Serve as a liaison between patients and the health Center, directing calls to appropriate departments as needed.
• Assist with additional tasks and projects as directed by supervisor.

Qualifications

• Verbal communication skills
• Customer service experience
• Active listening skills
• Computer literate
• Creole Speaker