Creole-Speaking Medical Front Desk Agent

Apploi; New York (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

LaSante Health Center is seeking a Call Center Representative to join our team. The role focuses on courteous, language-aware call handling and information support to improve patient experience.

Ideal candidates will have strong verbal communication, customer service experience, and active listening skills, with basic computer literacy. Creole language ability is a plus for serving our diverse patient base.

Qualifications

• Verbal communication skills are required.
• Customer service experience is preferred.
• Active listening skills are essential for effective interactions.
• Computer literacy is required to navigate electronic records and systems.
• Creole language ability is a plus for serving our patient population.

Responsibilities

• Answer incoming calls courteously and promptly, confirming customers' language preferences as you assist them.
• Record information accurately into ECW.
• Provide assistance and information to enhance patient experience.
• Serve as a liaison between patients and the health center, directing calls to appropriate departments as needed.
• Assist with additional tasks and projects as directed by supervisor.

Skills

Verbal communication skills

Customer service experience

Active listening skills

Computer literate

Creole Speaker

Job description

LaSante Health Center is seeking a Call Center Representative to join our team. The role focuses on courteous, language-aware call handling and information support to improve patient experience.

Ideal candidates will have strong verbal communication, customer service experience, and active listening skills, with basic computer literacy. Creole language ability is a plus for serving our diverse patient base.