Creole Speaking Receptionist

Apploi; New York (NY); Vor Ort; USD 25.000 - 30.000; Vollzeit

Zusammenfassung

LaSante Health Center is seeking a Call Center Representative to join our team. The role focuses on courteous, language-aware call handling and information support to improve patient experience.

Ideal candidates will have strong verbal communication, customer service experience, and active listening skills, with basic computer literacy. Creole language ability is a plus for serving our diverse patient base.

Qualifikationen

• Verbal communication skills are required.
• Customer service experience is preferred.
• Active listening skills are essential for effective interactions.
• Computer literacy is required to navigate electronic records and systems.
• Creole language ability is a plus for serving our patient population.

Aufgaben

• Answer incoming calls courteously and promptly, confirming customers' language preferences as you assist them.
• Record information accurately into ECW.
• Provide assistance and information to enhance patient experience.
• Serve as a liaison between patients and the health center, directing calls to appropriate departments as needed.
• Assist with additional tasks and projects as directed by supervisor.

Kenntnisse

Verbal communication skills

Customer service experience

Active listening skills

Computer literate

Creole Speaker

Jobbeschreibung

Hours: 1pm-9pm Monday-Friday

Medical Front Desk/Call Center

LaSante Health Center is seeking a Call Center Representative to join our team. The ideal candidate will possess exceptional customer service skills and play a crucial role in maintaining positive relationships with our patients, ensuring their needs are met.

Responsibilities

• Answer incoming calls courteously and promptly, confirming customers' language preferences as you assist them.

• Record information accurately into ECW

• Provide assistance and information to enhance patient experience.

• Serve as a liaison between patients and the health Center, directing calls to appropriate departments as needed.

• Assist with additional tasks and projects as directed by supervisor.

Qualifications

• Verbal communication skills

• Customer service experience

• Active listening skills

• Computer literate

• Creole Speaker