Call Center Front Desk Receptionist

LaSante Health Center; New York (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

LaSante Health Center in New York is seeking a Call Center Representative to join our team. You will be the first point of contact for patients, handling calls with empathy and accuracy, recording information, and directing inquiries to the appropriate departments.

Ideal candidates have strong verbal communication, good customer service experience, active listening, and basic computer literacy; bilingual Creole or Spanish is a plus.

Qualifications

• Verbal communication skills are essential.
• Customer service experience is required.
• Active listening skills are necessary.
• Computer literacy is required.
• Bilingual in Creole or Spanish is preferred.

Responsibilities

• Answer incoming calls courteously and promptly, confirming customers' language preferences as you assist them.
• Record information accurately into ECW.
• Provide assistance and information to enhance patient experience.
• Serve as a liaison between patients and the health center, directing calls to appropriate departments as needed.
• Assist with additional tasks and projects as directed by supervisor.

Skills

Verbal communication skills

Customer service experience

Active listening skills

Computer literate

Bilingual in Creole or Spanish

Job description

Medical Front Desk/Call Center

Hours: 7:30/8am-5pm Monday-Friday

Medical Front Desk/Call Center

LaSante Health Center is seeking a Call Center Representative to join our team. The ideal candidate will possess exceptional customer service skills and play a crucial role in maintaining positive relationships with our patients, ensuring their needs are met.

Responsibilities

• Answer incoming calls courteously and promptly, confirming customers' language preferences as you assist them.
• Record information accurately into ECW
• Provide assistance and information to enhance patient experience.
• Serve as a liaison between patients and the health Center, directing calls to appropriate departments as needed.
• Assist with additional tasks and projects as directed by supervisor.

Qualifications

• Verbal communication skills
• Customer service experience
• Active listening skills
• Computer literate
• Bilingual in Creole or Spanish preferred