Urgent Care Front Desk (Haitian Creole)

LaSante Health Center; New York (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

LaSante Health Center is seeking a Front Desk Receptionist to provide excellent customer service, manage appointments, and handle patient inquiries. The ideal candidate will greet patients warmly and maintain a welcoming reception area across in-person and phone interactions.

Responsibilities include scheduling, notifying providers of arrivals, updating patient records, and handling billing elements while coordinating with third-party claims.

Qualifications

• Fluent in Haitian Creole.
• Customer service fundamentals.
• Familiarity with medical terminology.

Responsibilities

• Greet patients professionally in person and by phone.
• Answer questions or refer issues as needed.
• Optimize provider schedules and patient satisfaction through efficient scheduling.
• Notify providers of patient arrivals.
• Maintain and retrieve patient records to ensure information is up to date.
• Verify financial records and collect patient charges while handling third-party claims.

Skills

Customer service

Phone handling

Scheduling

Medical terminology

Haitian Creole (fluent)

Job description

LaSante Health Center is seeking a Front Desk Receptionist to provide excellent customer service, manage appointments, and handle patient inquiries. The ideal candidate will greet patients warmly and maintain a welcoming reception area. They will also manage phone calls and administrative tasks efficiently to ensure smooth clinic operations.

Responsibilities

• Greet patients professionally both in person and over the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims

Qualifications

• Fluent in Haitian Creole
• Customer service skills
• Familiarity with medical terminology