Creole-Speaking Medical Front Desk Specialist

LaSante Health Center; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

LaSante Health Center in New York is seeking a compassionate Call Center Representative to join our team. You will handle patient calls, verify language preferences, document details, and provide information to improve their overall experience.

The role requires strong customer service, active listening, and computer literacy. You will liaise between patients and departments, direct calls appropriately, and assist with additional tasks as directed by a supervisor to ensure smooth operations.

Qualifications

• Excellent verbal communication and listening abilities.
• Experience in customer service.
• Proficient with computers.
• Creole language proficiency preferred.

Responsibilities

• Answer incoming calls and confirm language preferences.
• Record information into ECW.
• Assist patients to improve patient experience.
• Direct calls to appropriate departments as needed.
• Support with additional tasks as assigned by supervisor.

Skills

Verbal communication skills

Customer service experience

Active listening skills

Computer literacy

Creole Speaker

Job description

LaSante Health Center in New York is seeking a compassionate Call Center Representative to join our team. You will handle patient calls, verify language preferences, document details, and provide information to improve their overall experience.

The role requires strong customer service, active listening, and computer literacy. You will liaise between patients and departments, direct calls appropriately, and assist with additional tasks as directed by a supervisor to ensure smooth operations.