Medical Front Desk & Call Center Associate

LaSante Health Center; New York (NY); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

LaSante Health Center in New York is seeking a Call Center Representative to join our team. You will be the first point of contact for patients, handling calls with empathy and accuracy, recording information, and directing inquiries to the appropriate departments.

Ideal candidates have strong verbal communication, good customer service experience, active listening, and basic computer literacy; bilingual Creole or Spanish is a plus.

Qualifications

• Verbal communication skills are essential.
• Customer service experience is required.
• Active listening skills are necessary.
• Computer literacy is required.
• Bilingual in Creole or Spanish is preferred.

Responsabilités

• Answer incoming calls courteously and promptly, confirming customers' language preferences as you assist them.
• Record information accurately into ECW.
• Provide assistance and information to enhance patient experience.
• Serve as a liaison between patients and the health center, directing calls to appropriate departments as needed.
• Assist with additional tasks and projects as directed by supervisor.

Connaissances

Verbal communication skills

Customer service experience

Active listening skills

Computer literate

Bilingual in Creole or Spanish

Description du poste

LaSante Health Center in New York is seeking a Call Center Representative to join our team. You will be the first point of contact for patients, handling calls with empathy and accuracy, recording information, and directing inquiries to the appropriate departments.

Ideal candidates have strong verbal communication, good customer service experience, active listening, and basic computer literacy; bilingual Creole or Spanish is a plus.