Credit Union Collections Specialist - Delinquent Accounts

Maui County Federal Credit Union; Wailuku (HI); On-site; USD 48,000 - 51,000; Full time

Job summary

Maui County Federal Credit Union is seeking a Collections Officer in Wailuku, Hawaii. The role handles delinquent member accounts across various loan types, contacting members, arranging payments, and pursuing collections in compliance with policies and laws.

The position requires excellent public relations, strong communication, and the ability to work independently in a fast-paced environment. A high school diploma is required, with prior collections experience seen as a plus.

Qualifications

• Education: High school graduate or equivalent.
• Desirable knowledge: collection procedures and related laws.
• Understanding of Credit Union loan products and policies.
• Familiar with default and enforcement clauses.
• Experience: Previous collection experience with full-service financial institution helpful.
• Skills/Abilities: Accuracy and thoroughness; excellent communication and public relations.

Responsibilities

• Contacts members to resolve delinquencies and arrange payment plans.
• Monitors loans to ensure adequate insurance coverage.
• Maintains professional relations with members and external contacts.
• Documents all collection actions and maintains reports.
• Keeps management informed of activities and policy changes.

Skills

Public relations

Communication

Attention to detail

Independence

Stress management

Education

High school diploma

Tools

Credit bureau terminal

Calculator

Job description

Maui County Federal Credit Union is seeking a Collections Officer in Wailuku, Hawaii. The role handles delinquent member accounts across various loan types, contacting members, arranging payments, and pursuing collections in compliance with policies and laws.

The position requires excellent public relations, strong communication, and the ability to work independently in a fast-paced environment. A high school diploma is required, with prior collections experience seen as a plus.