Delinquency Resolution & Customer Service Specialist

First Hawaiian Inc.; Honolulu (HI); On-site; USD 46,276,000 - 64,472,000; Full time

Job summary

First Hawaiian Bank is seeking a customer-focused Account Service Representative for the Consumer Loan Collections Department in Honolulu, HI. You will contact delinquent customers by phone or mail to cure loans and protect the bank’s exposure.

The role requires strong communication, time management, and the ability to work with Relationship Officers to service delinquent accounts. The position is full-time with a typical weekday schedule in Hawaii.

Qualifications

• High school diploma or equivalent required.
• Associate's degree in a business-related field preferred.
• MS Windows proficient (MS Excel, MS Word and MS Outlook).
• Articulate, self-motivated and able to interact with a diverse group of individuals.
• Excellent oral and written communication skills, problem solving and negotiating skills are required to make critical decisions with minimal supervision.
• Must possess excellent telephone etiquette skills.
• Good time management skills.
• Able to plan and organize.
• Able to work under pressure with multiple deadlines.
• Able to handle confidential matters judiciously.
• Able to work beyond scheduled shift as needed.

Responsibilities

• Assist with curing delinquent First Hawaiian Bank loans by contacting customers via phone or written correspondence.
• Recognize accounts and/or relationships that pose a credit risk and make recommendations or take prudent actions to reduce the Bank’s exposure.
• Provide excellent service to delinquent customers and work with Relationship Officers to best service our delinquent loans.

Skills

Articulate

Self-motivated

Interacting with diverse groups

Oral and written communication

Problem solving

Negotiation skills

Telephone etiquette

Time management

Planning and organizing

Working under pressure

Handling confidential matters

Willing to work beyond scheduled shift

Education

Associate's degree in business-related field

Tools

MS Excel

MS Word

MS Outlook

Job description

First Hawaiian Bank is seeking a customer-focused Account Service Representative for the Consumer Loan Collections Department in Honolulu, HI. You will contact delinquent customers by phone or mail to cure loans and protect the bank’s exposure.

The role requires strong communication, time management, and the ability to work with Relationship Officers to service delinquent accounts. The position is full-time with a typical weekday schedule in Hawaii.