Collector I: Delinquency Support & Financial Counseling

Hawaiiusa-Federal-Credit-Union; Pearl City (HI); On-site; USD 31,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Tuition assistance

Employee discount

Job summary

HawaiiUSA Federal Credit Union in Pearl City, HI is seeking a Collector I to perform delinquency collections on loans and credit cards while educating members on responsible credit use. This full-time role requires attention to laws and policies and offers an hourly pay range based on experience.

You'll manage high-volume calls and provide basic financial counseling, with opportunities for advancement within a member-owned institution dedicated to community service.

Qualifications

• More than one year of experience in a consumer collection environment, consumer lending, customer service and/or within a financial service organization.
• Knowledge of federal and state regulations related to Collections, Repossessions, Bankruptcy, Recoveries, and settlement.
• High School diploma or equivalent.

Responsibilities

• Maintain a thorough understanding of state and federal laws/regulations related to collections and recoveries.
• Review files for related loans for a total collection effort.
• Handle a high volume of inbound/outbound collection calls and emails.
• Perform basic financial counseling to members.
• Identify solutions to remedy delinquent accounts (setoffs, deferments, loan modifications, etc.).
• Perform skip tracing efforts.
• Tactfully discuss and negotiate payments for delinquent loans and/or credit cards.
• Research accounts and resolve problems with minimal supervision.
• Participate in a team effort to control delinquencies.
• Learn the settlement and basic repossession processes.
• Perform other duties as assigned.

Job description

HawaiiUSA Federal Credit Union in Pearl City, HI is seeking a Collector I to perform delinquency collections on loans and credit cards while educating members on responsible credit use. This full-time role requires attention to laws and policies and offers an hourly pay range based on experience.

You'll manage high-volume calls and provide basic financial counseling, with opportunities for advancement within a member-owned institution dedicated to community service.