Delinquency Resolution Specialist

University of Hawaii Federal Credit Union; Honolulu (HI); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

On-demand pay

Comprehensive benefits package

Competitive pay

401(k) Retirement Plan

Job summary

University of Hawaii Federal Credit Union in Honolulu, HI is seeking a Credit Representative to work with members on delinquent loans and negative share accounts, establishing repayment schedules and guiding customers toward resolution.

This non-exempt position reports to the Credit Manager and requires 1–2 years in clerical/collections, basic MS Office knowledge, and strong verbal and written communication.

UHFCU offers a comprehensive benefits package and competitive pay.

Qualifications

• High school diploma or GED is required.
• Basic understanding of MS Office Suite.
• Basic knowledge of credit union programs.
• One to two years clerical/financial institution/loans/collections experience.
• Excellent verbal and written communication skills.

Responsibilities

• Contacts, by phone or mail, members with delinquent accounts in order to establish a mutually agreeable payment schedule on a regular basis.
• Responsible for accurate and complete maintenance and documentation of all actions taken both verbally and written transactions.
• Follows-up on loan payments made with non-sufficient funds and insufficient payroll deductions and periodic payments.
• Responsible for accurately updating collections reports in a timely manner.
• Follows established collections procedures and prepares and mails all delinquent loan reminder notices.
• Prepares and maintains appropriate documents for charged-off loans and loans in bankruptcy.
• Researches loan payments to ensure that the member receives full and complete explanation of their loan status.
• Researches automatic payment changes that may affect the status of a loan payment.
• Responsible for maintaining accurate collection records and files.
• Performs other duties as needed.

Skills

Excellent verbal and written comms

Analytical and problem-solving skills

Navigate core collections system

Education

High school diploma or GED

Tools

MS Office Suite

Job description

University of Hawaii Federal Credit Union in Honolulu, HI is seeking a Credit Representative to work with members on delinquent loans and negative share accounts, establishing repayment schedules and guiding customers toward resolution.

This non-exempt position reports to the Credit Manager and requires 1–2 years in clerical/collections, basic MS Office knowledge, and strong verbal and written communication.

UHFCU offers a comprehensive benefits package and competitive pay.