Collections Specialist – Delinquent Loans & Recovery

University of Hawaii FCU; Honolulu (HI); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance (100% self-coverage)

Dental Insurance (self-coverage)

401(k) with employer match

35+ paid days off

Flexible Spending Accounts

Job summary

University of Hawai'i FCU is seeking a Credit Representative to work with members on delinquent loans and negative shares, establishing payment plans and ensuring compliance with collection laws. The role reports to the Credit Manager and offers a comprehensive benefits package.

The position requires 1–2 years in clerical/financial institutions/collections, strong communication skills, and basic MS Office proficiency.

Qualifications

• High school diploma or GED.
• Basic understanding of MS Office Suite.
• Basic knowledge of credit union programs.
• Knowledge of state and federal collection regulations.
• One to two years clerical/financial institution/loans/collections experience.

Responsibilities

• Contacts, by phone or mail, members with delinquent accounts in order to establish a mutually agreeable payment schedule on a regular basis.
• Responsible for accurate and complete maintenance and documentation of all actions taken both verbally and written transactions.
• Follows-up on loan payments made with non-sufficient funds and insufficient payroll deductions and periodic payments.
• Responsible for accurately updating collections reports in a timely manner.
• Follows established collections procedures and prepares and mails all delinquent loan reminder notices.
• Prepares and maintains appropriate documents for charged-off loans and loans in bankruptcy.
• Researches loan payments to ensure that the member receives full and complete explanation of their loan status.
• Researches automatic payment changes that may affect the status of a loan payment.
• Responsible for maintaining accurate collection records and files.
• Performs other duties as needed.

Skills

Verbal communication

Written communication

MS Office

Core collections knowledge

Analytical skills

Education

High school diploma or GED

Tools

Core collections system

Job description

University of Hawai'i FCU is seeking a Credit Representative to work with members on delinquent loans and negative shares, establishing payment plans and ensuring compliance with collection laws. The role reports to the Credit Manager and offers a comprehensive benefits package.

The position requires 1–2 years in clerical/financial institutions/collections, strong communication skills, and basic MS Office proficiency.