Delinquency Collections Specialist

Automatic Data Processing, Inc.; Wailuku (HI); On-site; USD 48,000 - 51,000; Full time

Job summary

Automatic Data Processing, Inc. is hiring a Collections Officer in Wailuku, HI to manage delinquent member accounts across Visa, lines of credit, and loans. The role emphasizes professional collection practices, adherence to policies, and proactive communication with members to resolve delinquencies.

Responsibilities include reviewing delinquency status, contacting members, offering payment arrangements, and ensuring timely collection while maintaining the credit union's professional image.

Qualifications

• Education/Certification: High school graduate or equivalent.
• Desirable Knowledge: Knowledge of collection procedures and related laws and regulations.
• Experience Required: Previous collection experience with full-service financial institution helpful.
• Skills/Abilities: Accuracy and thoroughness in work.
• Excellent communication, telephone, and public relations skills.
• Ability to work well independently.
• Ability to work well in stressful situations.

Responsibilities

• Assumes responsibility for the effective and professional performance of collections' functions.
• Keeps accurate and up-to-date activity reports on late, potentially late, and delinquent loans.
• Documents all collection actions taken, including telephone conversations and correspondence.
• Maintains professional relations with members and external contacts.

Skills

Communication skills

Public relations

Accuracy

Independent work

Stress management

Education

High school diploma or equivalent

Tools

Credit bureau terminal

Calculator

Typewriter

Job description

Automatic Data Processing, Inc. is hiring a Collections Officer in Wailuku, HI to manage delinquent member accounts across Visa, lines of credit, and loans. The role emphasizes professional collection practices, adherence to policies, and proactive communication with members to resolve delinquencies.

Responsibilities include reviewing delinquency status, contacting members, offering payment arrangements, and ensuring timely collection while maintaining the credit union's professional image.