Credit Card Support Specialist — Fast-Paced, Customer-First Service

JPMorganChase; Tempe (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

JPMorganChase, a leading financial services firm, seeks a Specialist I in Account Service in Tempe, AZ to be the first point of contact for clients. You will provide exceptional service for a range of financial products, handling high volumes of inbound calls, building strong relationships, and delivering innovative solutions within a structured, compliant environment.

You will thrive in a dynamic call center, follow established procedures, and escalate non-standard issues to supervision.

Qualifications

• 1+ year of experience in phone or face-to-face customer service.
• Ability to multitask while using multiple computer systems.
• Ability to communicate clearly and listen actively.
• Capacity to navigate different cultural contexts and workplace environments.
• Able to work evenings and weekends per schedule.

Responsibilities

• Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Skills

Communication

Customer interaction

Multitasking

Empathy

Adaptability

Problem solving

Product & systems knowledge

Computer literacy

Education

High school diploma or GED

Tools

CRM systems

Job description

JPMorganChase, a leading financial services firm, seeks a Specialist I in Account Service in Tempe, AZ to be the first point of contact for clients. You will provide exceptional service for a range of financial products, handling high volumes of inbound calls, building strong relationships, and delivering innovative solutions within a structured, compliant environment.

You will thrive in a dynamic call center, follow established procedures, and escalate non-standard issues to supervision.