Credit Card Support Specialist I — Fast-Paced & Impactful

Fairygodboss; Heathrow (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health care coverage

Retirement savings plan

On-site health and wellness centers

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

More

Job summary

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional customer service for a range of financial products. You will handle high volumes of inbound calls, build relationships, and provide innovative solutions in a fast-paced environment.

The role emphasizes empathy, clear communication, and teamwork within a structured call center, with opportunities to grow within Chase’s Consumer & Community Banking division.

Qualifications

• Requires strong communication and listening skills to understand customer needs.
• Ability to multitask and navigate multiple computer systems while maintaining accuracy.
• Demonstrates empathy, composure and sound judgment during customer interactions.
• Can adapt to different customer contexts and cultural environments in a fast-paced setting.

Responsibilities

• Manages a high volume of inbound calls, delivering comprehensive support for financial products.
• Interprets customer needs and delivers insights to meet requests.
• Navigates multiple computer systems efficiently and maintains resilience.
• Works both independently and with teammates to achieve goals.
• Follows regulatory practices and procedures diligently.
• Takes ownership of each interaction with respect and empathy.

Skills

Communication skills

Multitasking

Empathy

Customer service

Problem solving

Adaptability

Cultural awareness

Computer literacy

Team collaboration

Education

High school diploma or GED

Tools

CRM software

Call center software

Job description

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional customer service for a range of financial products. You will handle high volumes of inbound calls, build relationships, and provide innovative solutions in a fast-paced environment.

The role emphasizes empathy, clear communication, and teamwork within a structured call center, with opportunities to grow within Chase’s Consumer & Community Banking division.