Inbound Banking Specialist - Client Care (Hybrid)

JPMorganChase; Tempe (AZ); Hybrid; USD 40,000 - 56,000; Full time

Job summary

JPMorganChase in Tempe is seeking a Specialist I in Account Service to be the first point of contact for our clients, delivering exceptional customer service for a range of financial products. You will handle inbound calls, build relationships, and offer solutions that meet client needs in a fast-paced call center environment.

This role emphasizes clear communication, empathy, multitasking, and accuracy across multiple systems.

Qualifications

• Excellent communication and active listening skills for customer interactions.
• Ability to multitask while using multiple computer systems.
• Strong problem solving and decision making with sound judgment.

Responsibilities

• Manages a high volume of inbound calls, delivering support for financial products.
• Interprets customer needs and provides insights and solutions.
• Navigates multiple systems efficiently and maintains accuracy.
• Works independently and with the team to meet goals.
• Follows regulatory and departmental procedures.
• Treats customers with empathy and respect during each interaction.

Skills

Communication

Multitasking

Empathy

Adaptability

Problem solving

Learning quickly

Computer literacy

Education

High school diploma or GED

Job description

JPMorganChase in Tempe is seeking a Specialist I in Account Service to be the first point of contact for our clients, delivering exceptional customer service for a range of financial products. You will handle inbound calls, build relationships, and offer solutions that meet client needs in a fast-paced call center environment.

This role emphasizes clear communication, empathy, multitasking, and accuracy across multiple systems.