Credit Card Customer Experience Specialist II

Fairygodboss; Heathrow (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

JPMorganChase is seeking a Specialist II in Account Service to be the first point of contact for clients, delivering exceptional service for diverse financial products. You will handle inbound calls in a fast-paced environment, build lasting relationships, and provide innovative solutions within established procedures.

The role emphasizes empathy, accuracy, and the ability to navigate multiple systems while maintaining strong customer relations and meeting performance goals.

Qualifications

• 2 years of experience in phone or face-to-face settings
• Ability to multitask with computer systems
• Ability to manage complex customer interactions with empathy and sound judgment
• Adaptability to different cultures and workplace environments
• Readable communication and problem-solving skills
• Proficient computer literacy and using technology to assist customers

Responsibilities

• Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
• Interprets customer needs and delivers continuous insights
• Navigates multiple computer systems with efficiency
• Works independently and with the team to drive success and meet goals
• Follows regulatory and departmental practices and procedures
• Takes ownership of each customer interaction with respect and empathy

Skills

Customer service

Communication

Multitasking

Empathy

Regulatory awareness

Education

High school diploma or GED

Job description

JPMorganChase is seeking a Specialist II in Account Service to be the first point of contact for clients, delivering exceptional service for diverse financial products. You will handle inbound calls in a fast-paced environment, build lasting relationships, and provide innovative solutions within established procedures.

The role emphasizes empathy, accuracy, and the ability to navigate multiple systems while maintaining strong customer relations and meeting performance goals.