Credit Card Customer Experience Specialist

VetJobs; Heathrow (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional customer service for financial products. You will handle inbound calls, build strong relationships, and offer innovative solutions in a fast-paced call center environment.

The role requires a High School diploma or GED and strong communication, empathy, and multitasking skills. Training hours and schedule may include evenings and weekends, with on-site work as standard.

Qualifications

• Strong communication and active listening abilities.
• Experience handling inbound calls or in-person interactions.
• Ability to multitask across multiple computer systems while serving customers.
• Empathy, good judgment, and professional conduct in all exchanges.
• Willingness to work evenings and weekends as required by schedule.
• Comfort with learning new products and processes quickly.

Responsibilities

• Handle a high volume of inbound calls delivering support for financial products.
• Build relationships and provide innovative solutions to meet client needs.
• Navigate multiple computer systems efficiently during calls.
• Work independently and with teammates to achieve goals and maintain service levels.
• Follow regulatory and departmental procedures and adhere to training schedules.

Skills

Communication

Multitasking

Customer service

Empathy

Computer systems

Problem solving

Education

High School/GED

Job description

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, delivering exceptional customer service for financial products. You will handle inbound calls, build strong relationships, and offer innovative solutions in a fast-paced call center environment.

The role requires a High School diploma or GED and strong communication, empathy, and multitasking skills. Training hours and schedule may include evenings and weekends, with on-site work as standard.