Credit Card Support Specialist I: Customer Care Champion

JPMorganChase; Heathrow (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

JPMorganChase is seeking a Specialist I in Account Service to provide outstanding customer service for a range of financial products. You will handle a high volume of inbound calls, build relationships, and deliver solutions in a fast-paced, regulated environment.

This role emphasizes empathy, active listening, multitasking across multiple computer systems, and following established procedures while escalating non-standard issues to a supervisor.

Qualifications

• Excellent communication skills and ability to gather and interpret customer needs.
• Experience interacting with customers via phone or in person, and multitasking with computer systems.
• Ability to manage complex customer interactions with empathy, composure, and sound judgment.
• Willingness to adapt to new situations and diverse workplace environments.
• Comfort with fast-paced, results-driven environments and problem solving.

Responsibilities

• Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
• Utilizes customer service expertise to interpret needs and deliver continuous insights
• Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
• Excels both independently and collaboratively, driving team success and achieving goals
• Follows all regulatory and departmental practices and procedures diligently
• Takes ownership of each customer interaction while treating them with respect and responding with empathy

Skills

Communication

Customer interaction

Multitasking

Empathy

Adaptability

Technology literacy

Education

High school diploma or GED

Job description

JPMorganChase is seeking a Specialist I in Account Service to provide outstanding customer service for a range of financial products. You will handle a high volume of inbound calls, build relationships, and deliver solutions in a fast-paced, regulated environment.

This role emphasizes empathy, active listening, multitasking across multiple computer systems, and following established procedures while escalating non-standard issues to a supervisor.