Credit Card Support Specialist II - Customer Care Pro

JPMorganChase; Heathrow (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

JPMorganChase is seeking a Specialist II in Account Service to be the first point of contact for clients, providing exceptional support for financial products. You’ll handle inbound calls, build relationships, and offer innovative solutions in a dynamic call center environment.

You'll thrive on effective communication, multitasking, and empathy, following procedures while escalating non-standard issues to supervisors as needed. Base salary varies by location with eligible benefits.

Qualifications

• 2+ years of customer service experience via phone or in-person settings.
• Strong communication, information gathering and decision-making abilities.
• Ability to manage complex customer interactions with empathy and judgment.

Responsibilities

• Handles a high volume of inbound calls and provides financial product support.
• Interprets needs and delivers continued insights to clients.
• Navigates multiple computer systems efficiently and accurately.
• Works independently and with the team to meet goals and standards.
• Follows regulatory practices and treats every customer interaction with respect.

Skills

Communication

Customer Service

Multitasking

Empathy

Adaptability

Problem Solving

Learning Ability

Computer Literacy

High School Diploma

Education

High School Diploma or GED

Job description

JPMorganChase is seeking a Specialist II in Account Service to be the first point of contact for clients, providing exceptional support for financial products. You’ll handle inbound calls, build relationships, and offer innovative solutions in a dynamic call center environment.

You'll thrive on effective communication, multitasking, and empathy, following procedures while escalating non-standard issues to supervisors as needed. Base salary varies by location with eligible benefits.