Credit Card Solutions Specialist I

JPMorganChase; Heathrow (FL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, handling inbound calls and delivering exceptional service across financial products. You will build strong relationships, provide innovative solutions, and thrive in a fast-paced environment, following established procedures and escalating non-standard issues to supervision.

As part of Chase, you’ll join a team delivering reliable support, continuous improvement, and a commitment to customer

Qualifications

• Strong communication and decision-making skills.
• Ability to handle inbound calls and multitask across systems.
• Empathy, composure, and sound judgment in customer interactions.
• Willingness to adapt to varying customer needs and environments.
• Ability to learn new products and processes quickly.

Responsibilities

• Handle a high volume of inbound calls, delivering comprehensive support for financial products.
• Build relationships and provide solutions to meet client needs.
• Navigate multiple computer systems efficiently and accurately.
• Collaborate with team to achieve goals while following procedures.
• Adhere to regulatory and departmental practices and maintain confidentiality.
• Treat customers with respect and respond with empathy.

Skills

Communication

Multitasking

Empathy

Regulatory awareness

Problem solving

Adaptability

Education

High School diploma or GED

Job description

JPMorganChase is seeking a Specialist I in Account Service to be the first point of contact for clients, handling inbound calls and delivering exceptional service across financial products. You will build strong relationships, provide innovative solutions, and thrive in a fast-paced environment, following established procedures and escalating non-standard issues to supervision.

As part of Chase, you’ll join a team delivering reliable support, continuous improvement, and a commitment to customer