Court Tech Support & AV Specialist

Washoecourts; Reno (NV); On-site; USD 70,000 - 91,000; Full time

Job summary

Washoecourts in Reno, NV seeks a Court Technology Support Technician to analyze, maintain, and improve computer operations, software applications, and IT services across court operations. You will support end-users, manage the help desk, and assist with AV and courtroom technologies.

The role emphasizes documentation, knowledge of current technology trends, and collaboration with management to justify resource allocations.

Qualifications

• Two years of experience in a help desk or IT support role recommended.
• Knowledge of computer hardware, software, and troubleshooting fundamentals.
• Familiarity with office productivity software and basic networking concepts.

Responsibilities

• Provides functional and technical assistance to users.
• Assists users in the proper use of computer software via telephone, network, or in person.
• Maintains documentation and supports the Court’s electronic filing and AV systems.
• Installs software and assists with maintenance and inventory of equipment.
• Resolves Help Desk requests and escalates complex issues as needed.
• Supports videoconference, Zoom, and courtroom AV systems.

Skills

Customer service

Interpersonal skills

User training

Documentation

Problem solving

Time management

Adaptability

Diversity awareness

Accuracy

Needs assessment

Education

High school diploma

Associate’s degree in Computer Science

Tools

Microsoft Office

Adobe Acrobat

Job description

Washoecourts in Reno, NV seeks a Court Technology Support Technician to analyze, maintain, and improve computer operations, software applications, and IT services across court operations. You will support end-users, manage the help desk, and assist with AV and courtroom technologies.

The role emphasizes documentation, knowledge of current technology trends, and collaboration with management to justify resource allocations.