IT Help Desk Specialist II – VIP Support & AV Tech (Court)

Pimasheriff; Northern (KY); Hybrid; USD 57,000 - 62,000; Full time

Job summary

The Superior Court ITSD seeks a Help Desk Specialist II to deliver Tier 1 support for desktop hardware, software, and audio/visual systems across court sites. You will diagnose issues, perform installations, and track requests in the help desk system.

You will work with Windows OS, Office apps, VPN, and remote tools, provide VIP support when needed, and participate in staff training and inventory tasks. Some travel to court locations is required.

Qualifications

• High School diploma or GED with 3 years of tech support experience, or an associate degree with 2 years experience.
• Experience with Windows operating systems and Office apps, including Teams/SharePoint.
• Ability to troubleshoot hardware, software, and network issues and provide excellent customer service.

Responsibilities

• Provide level 1 help desk support at all court locations.
• Assist VIP service and escalate to level 2 as needed.
• Offer in-person, phone, and remote support for hardware, software, and network issues.
• Troubleshoot VPN and remote desktop for remote staff.
• Install and support printers and standard office apps (Word, Excel, PowerPoint, Teams, SharePoint, email).
• Perform routine hardware/software installations and upgrades.
• Provide audio-visual support in courtrooms and train staff on AV equipment.
• Support multi-factor authentication and access requests.
• Track requests in help desk system and manage inventory and supplies.
• Travel to court sites as needed and maintain equipment inventory.

Skills

Technical troubleshooting

Customer service

VPN support

Remote desktop

Communication skills

Teamwork

Multi-factor authentication

Education

High School diploma or GED

Associate degree in CS/MIS or related field

Tools

Microsoft Windows OS

MS Office (Word, Excel, PowerPoint)

Teams/SharePoint

Diagnostics software

Printer setup software

Job description

The Superior Court ITSD seeks a Help Desk Specialist II to deliver Tier 1 support for desktop hardware, software, and audio/visual systems across court sites. You will diagnose issues, perform installations, and track requests in the help desk system.

You will work with Windows OS, Office apps, VPN, and remote tools, provide VIP support when needed, and participate in staff training and inventory tasks. Some travel to court locations is required.