County IT Operations Lead: Remote Support

Ohio Department of Job and Family Services; Akron (OH); On-site; USD 102,000 - 145,000; Full time

Job summary

The Office of Information Services at the Ohio Department of Job and Family Services seeks a County Operations Support Supervisor to lead a team of remote IT support technicians serving all 88 county partner agencies across Ohio.

You will translate statewide directives into practical support, build strong relationships with county offices, and ensure reliable service while traveling to sites for on-site visits.

Qualifications

• Experience leading remote IT support across multiple county offices.
• Proven ability to manage IT projects and coordinate deployments statewide.
• Strong communication and staff coaching skills.

Responsibilities

• Oversee daily remote technical support for county agencies.
• Travel to county and customer locations for on-site visits.
• Provide advanced troubleshooting and coordinate second/third level resolutions.
• Develop plans and document processes to improve statewide service delivery.

Skills

System Administration

Network Administration

Customer Service

Information Technology

Management

Job description

The Office of Information Services at the Ohio Department of Job and Family Services seeks a County Operations Support Supervisor to lead a team of remote IT support technicians serving all 88 county partner agencies across Ohio.

You will translate statewide directives into practical support, build strong relationships with county offices, and ensure reliable service while traveling to sites for on-site visits.