County Operations Supervisor (IT Manager 1)
State of Ohio
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Benefits offered by this job
Job summary
The State of Ohio is seeking a County Operations Supervisor (IT Manager 1) to lead a team of remote support technicians serving 88 county partner agencies. You will translate statewide directives into practical support, build strong relationships with county offices, and ensure dependable service and security.
Based in Ohio, you will travel to county locations, oversee incident response, testing, installation, and maintenance of IT and telecom equipment, and collaborate across bureaus to
Qualifications
- Undergraduate core coursework in computer science or a related major with courses in programming, databases, systems analysis, and data processing concepts.
- 18 months of project management experience as defined by the position description.
- Possess the equivalent of the minimum qualifications noted in the posting.
Responsibilities
- Oversee daily remote technical support for county agencies, ensuring timely and accurate IT assistance.
- Travel to county and customer locations for on-site visits.
- Engage with customers to address operational and technical needs.
- Provide advanced troubleshooting guidance for scheduling, processing, and network issues.
- Lead testing, installation, repair, and maintenance of IT equipment including routers and switches.
- Respond to production-down and major incidents on a 24-hour basis.
- Plan for county network operations and endpoint support aligned with standards.
- Evaluate new tools and technologies to improve reliability and security.
- Develop project plans and document operational processes.
- Coordinate with OIS bureaus and other offices to align responsibilities.
- Assign work, set goals, and coach remote technicians.
Skills
Education
Job description
Job Description - County Operations Supervisor (IT Manager 1) (2600065W)
County Operations Supervisor (IT Manager 1) ( 2600065W )
Job & Family Services
odjfscareers@jfs.ohio.gov
Sep 7, 2026, 3:59:00 AM
United States of America-OHIO
$48.93
Full-time
Exempt from Union
Information Technology
Technical Skills : System Administration, Network Administration, Customer Service, Information Technology, Management
Primary Technology : Not Applicable
The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:
- Cash and Food Assistance
- Employment Services and Workforce Development
- Unemployment Insurance
- Adult Protective Services
- Child Support
Public service is an honorable way to serve the community in a hands‑on dedicated way. You can make a difference in someone’s world!
- We will be a leader in customer satisfaction.
- We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
- We get better at what we do every day.
The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round‑the‑clock operation of automated information systems. Due to the number of end‑users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage .
The County Operations Support Supervisor leads a team of remote support technicians who provide front‑line IT assistance to all 88 county partner agencies across Ohio. In this role, you are responsible for turning statewide technical directives into practical, workable support that county offices can depend on every day. The work blends leadership, communication, and hands‑on technical problem‑solving in a fast‑paced operational environment.
A key part of this position involves building strong working relationships with both your team and county partners. You will help shape how technical support is delivered statewide and ensure staff feel supported, informed, and empowered. Counties rely heavily on clear communication and reliable service, and you will be a primary connection point for addressing concerns, coordinating troubleshooting, and maintaining trust across diverse stakeholders. Travel to county locations is part of the role and gives you the chance to strengthen those connections directly.
What makes this role especially rewarding is seeing the direct impact of your leadership. Your guidance helps technicians grow professionally, strengthens county operations, and supports essential services used by Ohioans every day. You will contribute to meaningful outcomes, drive operational improvements, and make a tangible difference in how county agencies deliver critical services statewide.
Duties include but are not limited to:
- Oversee daily remote technical support for county agencies, ensuring timely and accurate delivery of network, hardware, software, and endpoint assistance.
- Frequently travel to various county and customer locations for routine on‑site visits.
- Engage with customers and technical point of contact to address operational and technical needs.
- Provide advanced troubleshooting guidance for complex scheduling, processing, and network issues, coordinating second and third level resolution efforts.
- Lead and support testing, installation, repair, and maintenance of IT and telecommunications equipment, including routers, switches, firewalls, workstations, printers, and circuit components.
- Respond to production‑down and major incident issues on a 24‑hour basis, coordinating restoration efforts and communicating status with county partners.
- Participate in short and long‑term planning for county network operations and endpoint support, ensuring solutions align with enterprise standards and performance expectations.
- Evaluate new tools and technologies (such as remote support platforms, monitoring systems, and endpoint management solutions) and recommend improvements that enhance reliability and security.
- Develop project plans, document operational processes, and recommend enhancements that strengthen statewide service delivery.
- Collaborate with other OIS bureaus and ODJFS offices to ensure consistent communication, coordination, and alignment on shared responsibilities.
- Assign work, set goals, review performance, encourage staff development, and provide coaching and support for remote support technicians.
Full‑time.
Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.
This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.
James A. Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215.
Akron - 172 S. Broadway Street, Akron, OH 44308.
Dayton - 6680 Poe Avenue, Dayton, OH 45414.
Regular travel within the state of Ohio to County JFS offices.
PN: 20039840.
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full‑time and part‑time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:
- Medical Coverage
- Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
- Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
- Childbirth, Adoption, and Foster Care leave
- Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
- Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )
*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
- Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced‑level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic‑based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts;
- AND Additional 6 1/2 years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined on the approved position description on file for position to be filled as advertised in job posting;
- AND 18 mos. exp. in performing project management functions as defined in series purpose.
- 8 1/2 years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined on the approved position description on file for position to be filled as advertised in job posting;
- AND 18 months exp. in performing project management functions as defined in series purpose.
- 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent.
- The equivalent of Minimum Class Qualifications For Employment noted above.
This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 16. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $48.93 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.
Pay Range 16
$48.93
$51.65
$54.49
$57.56
$60.71
$64.18
$66.82
$69.94
$48.93
$51.65
$54.49
$57.56
$60.71
$64.18
$66.82
$69.94
$101,774
$107,432
$113,339
$119,725
$126,277
$133,494
$138,986
$145,475
Months of Employment
At Hire
6 Months
18 Months
30 Months
42 Months
54 Months
66 Months
78 Months
If you require an accommodation based on a disability for any step of the selection process, please contact ada_public@jfs.ohio.gov .
The final candidate selected for this position will be required to undergo a criminal background check. Some positions may require drug testing and/or fingerprinting. Criminal convictions do not necessarily disqualify candidates from consideration.
This position is not eligible for sponsorship.
Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
The State of Ohio is a drug‑free workplace which prohibits the use of marijuana (recreational marijuana/non‑medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug‑Free Workplace Policy (HR‑39), and as outlined in the posting.
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