Information Technology Supervisor 3 (PN 20079216)

Ohio Department of Developmental Disabilities; Columbus (OH); On-site; USD 133,627,200 - 151,536,000; Full time

Job summary

Ohio Department of Developmental Disabilities in Columbus seeks an Information Technology Supervisor 3 to lead a multidisciplinary IT operations team. You will oversee DevOps, Tier 1 support, ServiceNow administration, and cybersecurity activities to ensure reliable production systems.

The role requires extensive experience and strong project management, with responsibilities spanning deployment, incident response, and policy enforcement. Primary location is Columbus, OH with full-time schedule.

Qualifications

• 7 1/2 years (90 months) experience commensurate with duties and knowledge/skills as outlined in position description.
• 12 months' experience in performing project management functions.

Responsibilities

• Leads a multidisciplinary IT operations team responsible for DevOps deployments, Tier 1 support, ServiceNow administration, and cybersecurity operations.
• Oversee day-to-day DevOps activities including deployment, environment management, release scheduling, and monitoring of production systems.
• Ensure timely and high-quality Tier 1 help desk support by managing ticket queues, service levels, escalation workflows, and customer service standards.
• Oversee the administration and optimization of the ServiceNow platform, including workflow management, incident and request processes, change management coordination, and system upgrades.
• Oversee staff responsible for cybersecurity operational tasks such as vulnerability remediation, identity and access management reviews, endpoint security monitoring, and compliance activities.
• Develop and enforce operational policies, SOPs, and deployment best practices that enhance reliability, security, and service quality.
• Monitor team performance, service metrics, and system health; prepare reports and recommend improvements.
• Collaborate with development and infrastructure teams, security staff, and business stakeholders to ensure smooth deployments, incident response, change control, and continuous improvement.
• Manage staffing, workload prioritization, professional development, and performance evaluations for team members.
• Drive a culture of operational excellence, proactive risk management, and strong customer service across all supported functions.

Skills

Adaptability

Analyzation

Critical Thinking

Confidentiality

Continuous Improvement

Education

Undergraduate core CS coursework or related major

Tools

IT Service Management Tools

Job description

Information Technology Supervisor 3

Who Are We?The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life.

Ohio Is The Heart Of Opportunity, And We Envision Ohio As The Best Place In The Nation For People With Developmental Disabilities To Thrive. Our Core Values Reflect Our Focus On The Experience Of Each Person We Support.

• Inclusion
• Partnership
• Respect

What does an Information Technology Supervisor 3 do?

• Leads a multidisciplinary IT operations team responsible for DevOps deployments, Tier 1 support, ServiceNow administration, and cybersecurity operations.
• Oversee day-to-day DevOps activities from the operations side, including application deployment, environment management, release scheduling, and monitoring of production systems.
• Ensure timely and high-quality Tier 1 help desk support by managing ticket queues, service levels, escalation workflows, and customer service standards.
• Oversee the administration and optimization of the ServiceNow platform, including workflow management, incident and request processes, change management coordination, and system upgrades.
• Oversee staff responsible for cybersecurity operational tasks such as vulnerability remediation, identity and access management reviews, endpoint security monitoring, and compliance activities.
• Develop and enforce operational policies, standard operating procedures, and deployment best practices that enhance reliability, security, and service quality.
• Monitor team performance, service metrics, and system health; prepare reports and recommend improvements.
• Collaborate with development and infrastructure teams, security staff, and business stakeholders to ensure smooth deployments, incident response, change control, and continuous improvement.
• Manage staffing, workload prioritization, professional development, and performance evaluations for team members.
• Drive a culture of operational excellence, proactive risk management, and strong customer service across all supported functions.
• Attends training classes &/or seminars.
• Reads literature to keep abreast of & evaluate any emerging trends & technologies.
• Maintain policies related to job responsibilities.

7 1/2 years (90 months') experience commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 12 months' experience in performing project management functions as defined in series purpose.

Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced-level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic-based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts AND additional 5 1/2 years (66 months') exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting AND 12 months' experience in performing project management functions as defined in series purpose.

Equivalent Of Minimum Class Qualifications For Employment Noted Above.

Job Skills: Information Technology, Critical Thinking, Confidentiality, Continuous Improvement, Adaptability, Analyzation

OrganizationDevelopmental Disabilities - Central Office

Agency Contact Name and InformationCaleb Skinner, [e-mail]

Unposting DateOngoing

Primary LocationUnited States of America-OHIO-Franklin County-Columbus

Compensation$48.93 per hour

ScheduleFull-time

Classified IndicatorUnclassified

UnionExempt from Union

Professional SkillsAdaptability, Analyzation, Critical Thinking, Confidentiality, Continuous Improvement

Primary TechnologyIT Service Management Tools