Senior UX Process Analyst (Business Process Analyst 3)
Ohio Department of Job and Family Services
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Job summary
Ohio Department of Job and Family Services is seeking a Senior UX Process Analyst within the Office of Information Services in Ohio. The role leads complex analysis across 88 counties, guiding modernization efforts and ensuring clear, practical guidance for counties to improve operations and user experience using Power Platform and related tools.
You will oversee requirements gathering, coordinate across counties, program offices, and OIS teams, mentor analysts, and shape statewide UX planning
Qualifications
- 5 years combined experience leading analysts and analyzing operations to implement IT solutions.
- Experience reducing costs and increasing efficiencies via IT systems.
- Familiarity with Power Platform for modernization initiatives.
Responsibilities
- Lead enterprise requirements gathering with counties, program offices, and OIS teams.
- Develop workflow models and process documentation for statewide UX.
- Evaluate system changes and vendor solutions for county impact.
- Define tasks, schedules, and collaboration methods using Teams and SharePoint.
- Mentor junior analysts and promote standardized practices.
- Contribute to statewide digital transformation through UX design.
Skills
Education
Tools
Job description
The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage.
The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round-the-clock operation of automated information systems. Due to the number of end-users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage.
The Senior UX Process Analyst is a member of the County Operations User Experience Team, leading complex analysis efforts that directly shape how counties deliver services to Ohio families. In this role, you will evaluate business processes across all 88 counties, identify opportunities for modernization, and help guide statewide improvement efforts using Power Platform tools and other digital solutions. Your work ensures counties receive clear, practical guidance that strengthens operational efficiency and user experience.
This position involves facilitating collaboration among counties, program offices, and OIS technical teams, often serving as the senior liaison for escalated issues and cross‑agency initiatives. You will lead requirements‑gathering sessions, assess the impact of proposed system or workflow changes, and help define tasks, deliverables, and communication strategies that keep stakeholders aligned. Strong organization, timely follow‑through, and consistent communication are essential as you balance multiple projects and maintain consistency across statewide efforts.
One of the most meaningful aspects of this role is the impact you have on modernization and service delivery across Ohio. Your work improves how counties use technology, helps streamline business processes, and supports digital transformation strategies that ultimately make it easier for families to access services. You will also mentor lower‑level analysts, strengthen analytical practices, and contribute to statewide UX planning that shapes the long‑term future of county operations.
- Analyze county business processes to identify modernization opportunities, cost‑saving strategies, and digital‑first improvements using tools like Power Apps, Power Automate, and Power BI.
- Lead high‑visibility, enterprise‑level requirements‑gathering efforts involving counties, program offices, and OIS technical teams.
- Develop detailed workflow models, business process documentation, and reengineering recommendations to support statewide UX and modernization initiatives.
- Evaluate system changes, vendor solutions, and platform enhancements to determine their suitability and impact on county operations and user experience.
- Define project tasks, deliverables, schedules, and collaboration methods using Microsoft Teams and SharePoint Online to maintain transparency and stakeholder alignment.
- Serve as the senior liaison for escalated issues and feedback from counties, ensuring consistent communication across program, technical, and leadership teams.
- Prepare clear, executive‑level reports, presentations, and analytical summaries for leadership and county stakeholders.
- Monitor emerging technologies, low‑code/no‑code tools, automation trends, and evolving county needs to support continuous improvement and strategic UX planning.
- Mentor lower‑level analysts, lead collaborative working sessions, review work products, and support standardization of documentation and analytical practices.
- Contribute to statewide digital transformation planning through human‑centered design approaches, UX best practices, and long‑term modernization strategies.
Full-Time
Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.
This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.
Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215
Akron - 172 S. Broadway Street, Akron, OH 44308
Dayton - 6680 Poe Avenue, Dayton, OH 45414
Some travel within the state of Ohio. This position will participate in presentations to county offices twice per year. All travel will be scheduled in advance and with prior notice.
PN(s): 20039837
The candidate, at minimum, must have the following:
- 5 years combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies.
- Completion of associate core program in computer science, information systems, or business administration;
- AND 3 & 1/2 years combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies.
- Completion of undergraduate core program in computer science, information systems, or business administration
- AND 3 years combined work experience in any combination of the following: leading analysts and analyzing business operations to determine areas to implement solutions through the use of information technology and reducing overall costs and/or providing efficiencies.
- The equivalent of Minimum Class Qualifications For Employment noted above.
When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.
This position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 36. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $46.00 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.
$46.00
$48.28
$50.66
$53.13
$55.72
$58.55
$61.46
$64.52
$67.75
$95,680
$100,422
$105,373
$110,510
$115,898
$121,784
$127,837
$134,202
$140,920
Months of Employment
At Hire
6 Months
18 Months
30 Months
42 Months
54 Months
66 Months
78 Months
90 Months
Organization
Job & Family Services
odjfscareers@jfs.ohio.gov
Sep 6, 2026, 10:59:00 PM
United States of America-OHIO
Full-time
Classified
OCSEA
Information Technology
Systems Analysis, Technical Documentation, Customer Service, Information Technology
Analyzation, Building Trust, Creativity, Presenting, Teamwork, Verbal Communication, Written Communication
Not Applicable
- Cash and Food Assistance
- Employment Services and Workforce Development
- Unemployment Insurance
- Adult Protective Services
- Child Support
Public service is an honorable way to serve the community in a hands‑on dedicated way. You can make a difference in someone’s world!
- We will be a leader in customer satisfaction.
- We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
- We get better at what we do every day.
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