County Operations Supervisor (IT Manager 1)

Ohio Department of Job and Family Services; Akron (OH); On-site; USD 102,000 - 145,000; Full time

Job summary

The Office of Information Services at the Ohio Department of Job and Family Services seeks a County Operations Support Supervisor to lead a team of remote IT support technicians serving all 88 county partner agencies across Ohio.

You will translate statewide directives into practical support, build strong relationships with county offices, and ensure reliable service while traveling to sites for on-site visits.

Qualifications

• Experience leading remote IT support across multiple county offices.
• Proven ability to manage IT projects and coordinate deployments statewide.
• Strong communication and staff coaching skills.

Responsibilities

• Oversee daily remote technical support for county agencies.
• Travel to county and customer locations for on-site visits.
• Provide advanced troubleshooting and coordinate second/third level resolutions.
• Develop plans and document processes to improve statewide service delivery.

Skills

System Administration

Network Administration

Customer Service

Information Technology

Management

Job description

Office of Information Services The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round‑clock operation of automated information systems. Due to the number of end‑users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government. Learn more about the Office by visiting the ODJFS OIS webpage.

What You Will Do

The County Operations Support Supervisor leads a team of remote support technicians who provide front‑line IT assistance to all 88 county partner agencies across Ohio. In this role, you are responsible for turning statewide technical directives into practical, workable support that county offices can depend on every day. The work blends leadership, communication, and hands‑on technical problem‑solving in a fast‑paced operational environment.

A key part of this position involves building strong working relationships with both your team and county partners. You will help shape how technical support is delivered statewide and ensure staff feel supported, informed, and empowered. Counties rely heavily on clear communication and reliable service, and you will be a primary connection point for addressing concerns, coordinating troubleshooting, and maintaining trust across diverse stakeholders. Travel to county locations is part of the role and gives you the chance to strengthen those connections directly.

What makes this role especially rewarding is seeing the direct impact of your leadership. Your guidance helps technicians grow professionally, strengthens county operations, and supports essential services used by Ohioans every day. You will contribute to meaningful outcomes, drive operational improvements, and make a tangible difference in how county agencies deliver critical services statewide.

Duties Include But Are Not Limited To

• Oversee daily remote technical support for county agencies, ensuring timely and accurate delivery of network, hardware, software, and endpoint assistance.
• Frequently travel to various county and customer locations for routine on‑site visits.
• Engage with customers and technical point of contact to address operational and technical needs.
• Provide advanced troubleshooting guidance for complex scheduling, processing, and network issues, coordinating second and third level resolution efforts.
• Lead and support testing, installation, repair, and maintenance of IT and telecommunications equipment, including routers, switches, firewalls, workstations, printers, and circuit components.
• Respond to production‑down and major incident issues on a 24‑hour basis, coordinating restoration efforts and communicating status with county partners.
• Participate in short and long‑term planning for county network operations and endpoint support, ensuring solutions align with enterprise standards and performance expectations.
• Evaluate new tools and technologies (such as remote support platforms, monitoring systems, and endpoint management solutions) and recommend improvements that enhance reliability and security.
• Develop project plans, document operational processes, and recommend enhancements that strengthen statewide service delivery.
• Collaborate with other OIS bureaus and ODJFS offices to ensure consistent communication, coordination, and alignment on shared responsibilities.
• Assign work, set goals, review performance, encourage staff development, and provide coaching and support for remote support technicians.

Schedule

Full‑time.

Hours

Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

Location

This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

James A. Rhodes State Officer Tower – 30 E. Broad Street, Columbus, OH 43215.

Akron – 172 S. Broadway Street, Akron, OH 44308.

Dayton – 6680 Poe Avenue, Dayton, OH 45414.

Travel

Regular travel within the state of Ohio to County JFS offices.

PN: 20039840.

Option 1

• Completion of undergraduate core coursework in computer science, or completion of undergraduate core coursework in any academic major which included at least one course in each of the following: advanced‑level computer programming language (for example, COBOL, Delphi, Java, Powerbuilder, Visual Basic, Pl 1, SAS PCS, Pacbase, Full Visual Suite, Designer 2000, Developer 2000, C, C++, Visual C, ECL, or Visual Studio), logic‑based mathematics, data base concepts (for example, Oracle, Microsoft Access, Paradox, Sybase, IMS DB, DB2, Cache, DMS, or RDMS), computer systems analysis & design, & basic data processing concepts;
• AND Additional 6 ½ years (78 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting;
• AND 18 mos. exp. in performing project management functions as defined in series purpose.

Option 2

• 8 ½ years (102 mos.) exp. commensurate with job duties to be performed & knowledges & skills required as outlined in approved position description on file for position to be filled as advertised in job posting;
• AND 18 months exp. in performing project management functions as defined in series purpose.

Option 3

• 12 mos. exp. as Information Technology Supervisor 3, 64119, or equivalent.

Option 4

• The equivalent of Minimum Class Qualifications For Employment noted above.

Tips For Your Application

When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.

Pay Information

This position is in the State of Ohio’s E1 Pay Schedule, Pay Range 16. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $48.93 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.

Pay Range 16

Step 1

Hourly $48.93
Annual $101,774

Step 2

Hourly $51.65
Annual $107,432

Step 3

Hourly $54.49
Annual $113,339

Step 4

Hourly $57.56
Annual $119,725

Step 5

Hourly $60.71
Annual $126,277

Step 6

Hourly $64.18
Annual $133,494

Step 7

Hourly $66.82
Annual $138,986

Step 8

Hourly $69.94
Annual $145,475

Months of Employment
At Hire
6 Months
18 Months
30 Months
42 Months
54 Months
66 Months
78 Months

Organization

Job & Family Services

Agency Contact Name and Information

[e-mail]

Unposting Date

Sep 6, 2026, 11:59:00 PM

Primary Location

United States of America-OHIO

Classified Indicator

Unclassified

Union

Exempt from Union

Technical Skills

System Administration, Network Administration, Customer Service, Information Technology, Management

Professional Skills

Collaboration, Consultation, Customer Focus, Verbal Communication, Written Communication

Primary Technology

Not Applicable

Agency Overview

The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:

• Cash and Food Assistance
• Employment Services and Workforce Development
• Unemployment Insurance
• Adult Protective Services
• Child Support

Public service is an honorable way to serve the community in a hands‑on dedicated way. You can make a difference in someone’s world!

Guiding Principles

• We will be a leader in customer satisfaction.
• We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
• We get better at what we do every day.