IT Operations Supervisor - DevOps, ServiceNow & Security

State of Ohio; Franklin (OH); On-site; USD 119,173,420 - 161,234,304; Full time

Job summary

The State of Ohio is seeking an Information Technology Supervisor 3 in Franklin, OH to lead a multidisciplinary IT operations team responsible for DevOps deployments, ServiceNow administration, and cybersecurity operations. This full-time position focuses on maintaining production environments, incident response, and continuous improvement across IT services.

We are looking for a strong leader with extensive IT and project management experience, capable of guiding teams through complex

Qualifications

• Extensive IT management and DevOps experience.
• 12 months' experience in performing project management functions.
• Strong knowledge of ServiceNow and cybersecurity operations.

Responsibilities

• Lead a multidisciplinary IT operations team.
• Oversee DevOps deployments and production monitoring.
• Ensure high-quality Tier 1 help desk support and service levels.
• Administration and optimization of the ServiceNow platform and change management.
• Oversee cybersecurity tasks such as vulnerability remediation and access management.
• Develop and enforce deployment best practices for reliability and security.
• Monitor performance, metrics and system health; prepare reports.

Skills

Information Technology

Adaptability

Analyzation

Critical Thinking

Confidentiality

Continuous Improvement

IT Service Management Tools

Tools

IT Service Management Tools

Job description

The State of Ohio is seeking an Information Technology Supervisor 3 in Franklin, OH to lead a multidisciplinary IT operations team responsible for DevOps deployments, ServiceNow administration, and cybersecurity operations. This full-time position focuses on maintaining production environments, incident response, and continuous improvement across IT services.

We are looking for a strong leader with extensive IT and project management experience, capable of guiding teams through complex