IT Operations Lead: DevOps, ServiceNow & Security

Ohio Department of Developmental Disabilities; Columbus (OH); On-site; USD 133,627,200 - 151,536,000; Full time

Job summary

Ohio Department of Developmental Disabilities in Columbus seeks an Information Technology Supervisor 3 to lead a multidisciplinary IT operations team. You will oversee DevOps, Tier 1 support, ServiceNow administration, and cybersecurity activities to ensure reliable production systems.

The role requires extensive experience and strong project management, with responsibilities spanning deployment, incident response, and policy enforcement. Primary location is Columbus, OH with full-time schedule.

Qualifications

• 7 1/2 years (90 months) experience commensurate with duties and knowledge/skills as outlined in position description.
• 12 months' experience in performing project management functions.

Responsibilities

• Leads a multidisciplinary IT operations team responsible for DevOps deployments, Tier 1 support, ServiceNow administration, and cybersecurity operations.
• Oversee day-to-day DevOps activities including deployment, environment management, release scheduling, and monitoring of production systems.
• Ensure timely and high-quality Tier 1 help desk support by managing ticket queues, service levels, escalation workflows, and customer service standards.
• Oversee the administration and optimization of the ServiceNow platform, including workflow management, incident and request processes, change management coordination, and system upgrades.
• Oversee staff responsible for cybersecurity operational tasks such as vulnerability remediation, identity and access management reviews, endpoint security monitoring, and compliance activities.
• Develop and enforce operational policies, SOPs, and deployment best practices that enhance reliability, security, and service quality.
• Monitor team performance, service metrics, and system health; prepare reports and recommend improvements.
• Collaborate with development and infrastructure teams, security staff, and business stakeholders to ensure smooth deployments, incident response, change control, and continuous improvement.
• Manage staffing, workload prioritization, professional development, and performance evaluations for team members.
• Drive a culture of operational excellence, proactive risk management, and strong customer service across all supported functions.

Skills

Adaptability

Analyzation

Critical Thinking

Confidentiality

Continuous Improvement

Education

Undergraduate core CS coursework or related major

Tools

IT Service Management Tools

Job description

Ohio Department of Developmental Disabilities in Columbus seeks an Information Technology Supervisor 3 to lead a multidisciplinary IT operations team. You will oversee DevOps, Tier 1 support, ServiceNow administration, and cybersecurity activities to ensure reliable production systems.

The role requires extensive experience and strong project management, with responsibilities spanning deployment, incident response, and policy enforcement. Primary location is Columbus, OH with full-time schedule.