IT Operations Lead — DevOps, ServiceNow & Security

State of Ohio; Columbus (OH); On-site; USD 57,859 - 77,145; Full time

Benefits offered by this job

Medical Coverage

Dental/Vision insurance

Paid time off

Public holidays

Education and development

Public Retirement Systems

Job summary

State of Ohio in Columbus seeks an Information Technology Supervisor 3 to lead a multidisciplinary IT operations team responsible for DevOps deployments, tier‑one support, and cybersecurity operations.

Responsibilities include overseeing day‑to‑day IT activities, ServiceNow administration, incident and change management, and collaboration with security teams to enhance reliability and service quality.

Qualifications

• 7½ years (90 months) experience commensurate with duties and 12 months PM functions.
• Or completed undergrad coursework plus 5½ years plus 12 months PM experience.
• Or equivalent minimum class qualifications as stated.

Responsibilities

• Oversee day‑to‑day DevOps activities, deployments, environments, releases, and monitoring.
• Ensure timely tier‑one help desk support with ticket queues and SLAs.
• Administer ServiceNow including workflows, incidents, changes, upgrades.
• Lead cybersecurity tasks: vulnerability remediation, IAM reviews, endpoint security.
• Develop and enforce operational policies and deployment best practices.
• Monitor performance, metrics, and system health; prepare improvement reports.
• Collaborate with development, infrastructure, security, and stakeholders for smooth deployments.
• Manage staffing, workload, development, and performance evaluations.

Skills

Information Technology

Adaptability

Analyzation

Critical Thinking

Confidentiality

Continuous Improvement

Education

Undergraduate computer science coursework

Equivalent minimum class qualifications

Tools

ServiceNow

ITSM Tools

DevOps

Job description

State of Ohio in Columbus seeks an Information Technology Supervisor 3 to lead a multidisciplinary IT operations team responsible for DevOps deployments, tier‑one support, and cybersecurity operations.

Responsibilities include overseeing day‑to‑day IT activities, ServiceNow administration, incident and change management, and collaboration with security teams to enhance reliability and service quality.