Counter Sales Specialist - Growth & Benefits

White Cap Management LLC; South Salt Lake (UT); Vor Ort; USD 35.000 - 48.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Tuition reimbursement

Paid time off

Zusammenfassung

White Cap is hiring a Counter Sales Associate in the United States. You will engage walk-in, phone, and will-call customers, process orders, and quote prices while sharing product knowledge and warranty information.

You will upsell related products, assist with order entry, and resolve customer questions. A fast-paced environment benefits from strong communication and multitasking skills, with bilingual Spanish/English preferred.

Qualifikationen

• Proven ability to deliver exceptional customer service in a fast-paced, customer-facing environment.
• Experience with sales order systems or ERP platforms (Oracle or similar).
• Identify customer needs, recommend solutions, and support upselling or cross-selling opportunities.
• Working knowledge of construction, industrial, or contractor-focused product lines, or the ability to quickly learn technical product applications.
• Ability to manage multiple priorities with a high level of accuracy, including order entry, follow-up, and issue resolution.
• Strong communication skills, with the ability to build relationships and resolve customer concerns effectively.
• Team-oriented mindset; bilingual (Spanish/English) preferred.

Aufgaben

• Demonstrates exceptional customer service to our walk-in, phone, and will call customers.
• Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pulls orders as required.
• Communicates product features, benefits, and warranty policy information to customers.
• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers' problems).
• Upsells by identifying related products, add-on extensions, and informing customers of product promotions.
• Performs other duties as assigned.

Kenntnisse

Customer service

Sales experience

Upselling

Communication

Bilingual Spanish/English (preferred)

Tools

Oracle ERP

Jobbeschreibung

White Cap is hiring a Counter Sales Associate in the United States. You will engage walk-in, phone, and will-call customers, process orders, and quote prices while sharing product knowledge and warranty information.

You will upsell related products, assist with order entry, and resolve customer questions. A fast-paced environment benefits from strong communication and multitasking skills, with bilingual Spanish/English preferred.