Counter Sales Pro: Plumbing & HVAC Solutions Expert

Ferguson Enterprises, Inc.; San Jose (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health, dental, vision

401(k) with company match

Paid time off

Life insurance

Mental health coverage

Job summary

Ferguson Enterprises, LLC. in San Jose is hiring a Counter Sales Associate to act as a trusted advisor to plumbing and HVAC contractor customers. You will leverage product knowledge and problem-solving to guide purchasing decisions that align with our sales strategy.

The role involves assisting customers at the counter, via phone and email, driving upsell opportunities, and collaborating with Outside Sales to grow accounts. Schedule is Monday–Friday, 7:00 a.m.

Qualifications

• 1–3 years of experience in customer service or sales; prior experience in plumbing or related industry preferred.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross‑sell, and promote strategic products and programs.
• Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back‑orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.

Job description

Ferguson Enterprises, LLC. in San Jose is hiring a Counter Sales Associate to act as a trusted advisor to plumbing and HVAC contractor customers. You will leverage product knowledge and problem-solving to guide purchasing decisions that align with our sales strategy.

The role involves assisting customers at the counter, via phone and email, driving upsell opportunities, and collaborating with Outside Sales to grow accounts. Schedule is Monday–Friday, 7:00 a.m.