Counter Sales Advisor — Plumbing & HVAC Solutions

Ferguson Enterprises, Inc.; Seattle (WA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Parental leave

Employee discounts

Community involvement opportunities

Job summary

Ferguson Enterprises, LLC. is seeking a knowledgeable Counter Sales Associate to advise plumbing and HVAC contractor customers at our Seattle location. You will leverage product expertise and problem-solving skills to help customers make informed purchasing decisions aligned with our sales strategy.

The ideal candidate is passionate about building relationships, driving sales, and delivering exceptional service. Hours are Monday to Friday 8:30 a.m.

Qualifications

• 0–3 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of PPE.

Skills

Customer service

Sales

Product knowledge

Communication skills

Digital literacy

Organizational skills

Ability to lift up to 50 lbs

Job description

Ferguson Enterprises, LLC. is seeking a knowledgeable Counter Sales Associate to advise plumbing and HVAC contractor customers at our Seattle location. You will leverage product expertise and problem-solving skills to help customers make informed purchasing decisions aligned with our sales strategy.

The ideal candidate is passionate about building relationships, driving sales, and delivering exceptional service. Hours are Monday to Friday 8:30 a.m.