Counter Sales Associate - Plumbing & HVAC Solutions

Ferguson; Waterloo (IA); On-site; USD 2,066,000 - 3,323,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Paid time off

401(k) with company match

Employee discounts

Job summary

Ferguson is hiring in the United States for a customer service/sales role. You will engage customers at the counter, on the phone, and by email to assess needs and recommend plumbing/HVAC solutions.

You’ll act as a product expert, drive upsell opportunities, and support account growth with accurate information and timely transactions. The role emphasizes a professional counter environment, inventory tasks, and collaboration with outside sales—fit for a fast-paced team-focused environment with

Qualifications

• 0 - 2 years of experience in customer service or sales; prior experience in plumbing/HVAC or related industry preferred.
• Sales mindset with ability to meet goals, build relationships, and influence purchasing decisions.
• Strong communication skills for consultative selling and customer engagement.
• Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
• Digital literacy and ability to learn new systems quickly.
• Organizational skills and ability to manage multiple priorities.
• Passion for delivering exceptional customer experiences.

Responsibilities

• Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions.
• Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC and related products to guide customer decisions.
• Drive sales growth by identifying opportunities to upsell, cross-sell, and promote strategic products and programs.
• Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information.
• Process transactions efficiently while ensuring accuracy and a positive customer experience.
• Collaborate with Outside Sales Associates to support account growth and deliver seamless service.
• Manage special orders and follow up on order status, back-orders, and delivery timelines to maintain customer satisfaction.
• Maintain a professional, organized counter environment that reflects our commitment to quality and service.
• Assist with inventory management, cycle counts, and stock organization.
• Adhere to all safety regulations, including proper use of PPE (e.g., safety harness with max weight capacity of 400 lbs).

Skills

Customer service

Sales

Communication

Digital literacy

Inventory management

Multi-tasking

Job description

Ferguson is hiring in the United States for a customer service/sales role. You will engage customers at the counter, on the phone, and by email to assess needs and recommend plumbing/HVAC solutions.

You’ll act as a product expert, drive upsell opportunities, and support account growth with accurate information and timely transactions. The role emphasizes a professional counter environment, inventory tasks, and collaboration with outside sales—fit for a fast-paced team-focused environment with